Privacy Policy

Last updated: July 9, 2026

This Privacy Policy describes how DataVoice Analytics collects, uses, and protects your personal information when you use our natural language query interface and conversational BI dashboards. We are committed to protecting your privacy and handling your data responsibly and transparently.

Who We Are and Our Role

We are the data controller responsible for processing your personal information. We operate a conversational analytics platform designed specifically for financial data analysis and BI dashboard interactions used by analysts in Montreal and beyond. Our services allow you to query financial datasets using natural language, making data exploration intuitive and efficient.

Information We Collect

We collect several types of information to provide and improve our services:

• Account Information: When you register, we collect your name, email address, organization, and password.
• Usage Data: We track how you interact with our platform, including queries submitted, dashboards accessed, and features used.
• Technical Data: We collect information about your device, browser type, IP address, and access times to ensure optimal performance and security.
• Financial Data References: We may process metadata about financial datasets you query, but not the underlying financial data itself unless explicitly provided by you.
• Communication Data: If you contact us with questions or feedback, we retain your messages and our responses.

Legal Basis for Processing

We process your information based on the following legal grounds:

• Consent: For marketing communications and optional analytics enhancements, we process data with your explicit consent.
• Legitimate Interest: We process usage and technical data to improve our services, ensure security, and detect fraud.
• Contractual Obligation: We process account information necessary to provide our services and fulfill our agreement with you.
• Legal Obligation: We may process data to comply with applicable laws and regulations in Canada and your jurisdiction.

How We Use Your Information

We use your information for the following purposes:

• Providing, maintaining, and improving our conversational BI platform
• Personalizing your user experience and analytics interface
• Responding to your inquiries and providing customer support
• Analyzing platform usage patterns to enhance features and performance
• Ensuring security and detecting fraudulent or unauthorized activity
• Sending service updates and important notifications
• Complying with legal obligations and resolving disputes

Data Retention Periods

We retain your information only as long as necessary for the purposes outlined above. Specific retention periods are as follows:

• Account Information: Retained for the duration of your account and 12 months after account deletion or termination.
• Usage and Interaction Data: Retained for up to 14 months to analyze trends and improve our service.
• Technical and Server Logs: Retained for up to 12 months for security and performance monitoring.
• Support and Communication Records: Retained for up to 24 months after the last interaction for customer service and dispute resolution.
• Marketing and Consent Records: Retained until you withdraw consent, then deleted within 30 days.

If you request deletion of your account, we will remove personal information within 30 days, except where retention is required by law or necessary for legitimate business purposes.

Your Rights

Under applicable data protection laws, you have the following rights:

• Right to Access: You can request a copy of all personal information we hold about you.
• Right to Correction: You can request that we correct inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your personal data, subject to legal obligations.
• Right to Restrict Processing: You can request that we limit how we use your information.
• Right to Data Portability: You can request your information in a portable format to transfer to another service.
• Right to Object: You can object to processing based on legitimate interest or direct marketing.
• Right to Withdraw Consent: You can withdraw consent for optional processing at any time.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and understand how you use our platform. Cookies help us remember your preferences, maintain your session, and analyze usage patterns. Essential cookies are necessary for the platform to function, while optional cookies improve personalization and performance. You can manage cookie preferences through your browser settings. For detailed information about our cookie practices, please refer to our Cookie Policy.

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encryption in transit and at rest, secure authentication protocols, regular security audits, and restricted access controls. However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our platform, including hosting providers, analytics services, and payment processors. These providers are contractually obligated to use your information only as necessary to provide services to us and are required to maintain confidentiality and security standards consistent with this policy. We do not sell or rent your personal information to third parties for marketing purposes.

International Data Transfers

Your information may be transferred to and processed in countries other than Canada. When we transfer data internationally, we implement appropriate safeguards, including standard contractual clauses and your explicit consent where required by law. By using our services, you consent to such transfers subject to the protections described in this policy.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete such information and terminate the child's account. If you believe we have inadvertently collected information from a child, please contact us immediately.

Your Supervisory Authority

You have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. In Canada, you can contact the Office of the Privacy Commissioner of Canada (OPC) if you believe your privacy rights have been violated. The OPC is the independent federal authority responsible for investigating privacy complaints and promoting privacy awareness in Canada.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services following such notification constitutes your acceptance of the revised policy. We encourage you to review this policy periodically to stay informed about how we protect your information.